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We're sorry to have been down for some 3 days. There was a lightening strike which took out some vital equipment at Verizon our Telco but they got these fixed early Saturday morning. That's when we started to have our own issues as we learned the strike had also friend out own router. As it was the weekend and they have very poor support at these times they claimed they didn't supply us with the router and hence it was our problem. Problem was their sales department had a record of them supplying us with it but the technical people didn't. However as we had a backup router we plugged that in and got it configured and then Verizon said they couldn't ping it and thus yet again that was out problem.
We then contacted Cisco who confirmed we had it properly configured and the problem was with the Telco (Verizon). Their technical people were unable to solve the problem as their genuine technical folk were not in at the weekend so we had to wait until Monday morning to get this resolved. Even then they still couldn't resolve the issue to Steve sent them an email with line by line instructions on how to get things working and eventually at around 2pm on Monday we got back up.
As far as I am concerned it was sheer incompetence by Verizon that had us down for as long as were and I am going to move us to a better Telco in the next month or so as this simply can't happen again.
And so very sorry for the downtime but we did everything in our power t resolve this in a timely manner but when you are dealing with idiots it really doesn't matter what you do if they can't understand the issue and get it fixed.
Alastair
We then contacted Cisco who confirmed we had it properly configured and the problem was with the Telco (Verizon). Their technical people were unable to solve the problem as their genuine technical folk were not in at the weekend so we had to wait until Monday morning to get this resolved. Even then they still couldn't resolve the issue to Steve sent them an email with line by line instructions on how to get things working and eventually at around 2pm on Monday we got back up.
As far as I am concerned it was sheer incompetence by Verizon that had us down for as long as were and I am going to move us to a better Telco in the next month or so as this simply can't happen again.
And so very sorry for the downtime but we did everything in our power t resolve this in a timely manner but when you are dealing with idiots it really doesn't matter what you do if they can't understand the issue and get it fixed.
Alastair